Jira Product Discovery Permissions - Can't add creators

[Lisa McCann]

When I add someone as a creator, they are not actually being added as creators.   My Jira Admins (elevated Jira site admins) can't add them, either.

What's the special secret to add my creators?

I have JPD Standard. 

[Hermance NDounga · Accepted solution]

In the column where it's written "Product Access" Creator = Licensed, Contributor = Unlicensed. 
So that person need to be granted a license - and as it's something that is going to change your bill, it can be done only by site admins/org admins . User management > pick the user and give them a license (or add them to the right group) 

Best Regards,
Hermance
Sr. Product Manager @ Jira Product Discovery

[Lucas Modzelewski _Lumo_]

This can get a bit messy - it's likely that the user isn’t part of the Product Access group with the “User (creator)” role for Jira Product Discovery. Your org admin can check this in the Products section: https://admin.atlassian.com/ 

Jira Product Discovery (JPD) was the first Atlassian product with a per seat licensing model, where “creators” are treated as a special user group (Jira and admins wasn't ready for that ;) )

For more details how to handle it check:

https://community.atlassian.com/forums/Jira-Product-Discovery-articles/Read-this-if-you-re-a-site-administrator-and-just-added-Jira/ba-p/2385379

(especially loom: https://www.loom.com/share/52a340fac54c465097112c3df0e7b3f3 )

You can aslo take a look at this thred:

https://community.atlassian.com/forums/Jira-Product-Discovery/Best-Practice-to-administer-user-in-JPD/td-p/2404792