Hello,
I am new on Jira Service Management (use as IT HelpDesk) - and I cannot found if is possible use so , that agent send answer per email , no using web site.Many thanksJaroslav Jasek
Hi @Jaroslav Jasek , you should try this group instead: https://community.atlassian.com/t5/New-to-Jira-Service-Management/gh-p/newtojsm
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Many thanks
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