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Only some creators are getting asked for an API key for Pendo Feedback?

Teal Nissley
Teal Nissley
Contributor
August 4, 2023

We are loving adding Pendo Feedback items to JPD ideas! However a few of our creators are getting asked for an API token. Others are having no issues and its working exactly as expected. Any ideas?

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Hermance NDounga
Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 9, 2023

Hi Teal,

is it possible that this token is requested only for new users? Normally this panel appear after you clicked on the "Authenticate" button and so it should show once , thenthe users need to log in as per https://support.pendo.io/hc/en-us/articles/14541867340571 and it should be done. Does it appear very regularly for them ? 

Best Regards,
Hermance
Product Manager @ Jira Product Discovery

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