Affected User User Picker Field missing

[Destatis Admin]

I have a standard Form for opening a ticket on a JSM Data Center. In this form the title of the filed "Affected User" ist displayed but there is no Field shown only a separation line. The permissions allow licenced users and administrators to browse users and groups. Am I missing somethig since it is a standard Form provided by JSM?

Any help will be appreciated.

[Hermance NDounga · Accepted solution]

Hello, 

I'd suggest to ask this question the forum about Jira Service Management. 

This forum is about the product Jira Product Discovery (I reckon this might be a bit confusing :D ) 

Best Regards,
Hermance
Product Manager @ Jira Product Discovery