Administrators counts as creators in Jira Product Discovery (JPD)?

[Jonas]

Is there a way to avoid administrators to count towards creators in Jira Product Discovery (JPD)?

We have around 5 administrator accounts and we would need to pay for all of them as creators, in addition to the real creators. This makes us pay more than 500$ per year just because of those admins. 

How can I make sure that really only the ones working on the Jira Product Discovery are being billed?

https://community.atlassian.com/t5/Jira-Product-Discovery-articles/ACTION-REQUIRED-how-to-move-from-Beta-to-the-Free-or-Standard/ba-p/2355268

[Tanguy Crusson · Accepted solution]

Hi, it's step 3 on the guide you just shared, also explained here: https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Read-this-if-you-re-a-site-administrator-and-just-added-Jira/ba-p/2385379

You'll need to remove product access for Jira Product Discovery from the site-admins group.

[Jonas]

Thanks Tanguy!

It worked as you described :)

[Dana Weinbaum]

I have a follow up question:

What does it mean that I need to remove product access for JPD? I still want these admins to have access to JPD and to be collaborators. What will I have to in order to invite them to collaborate? 

BTW I see a slightly different view than what's presented in the video, and I can't change access, I imagine it's because I'm not a site-admin?

Thanks

[Tanguy Crusson]

@Dana Weinbaum look here for how to to configure creators and contributors: https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Adding-contributors-and-creators-to-a-Jira-Product-Discovery/ba-p/2324017

[Dana Weinbaum]

Thanks. 

I was able to remove some of the users. But I still see that we will be billed for 16 people, but when I click the number link I only see a list of 8 people. 

And also in the Product Access page I see that there are 8 licensed users (which is what I expected).

Do I need to wait until the billing number updates? 

Thanks

[Tanguy Crusson]

@Dana Weinbaum I think I've seen that before with another customer - they faced this issue, a few hours later we jumped on a call and the number was correct. Can you please let me know if it's still an issue tomorrow?

[Dana Weinbaum]

Yes! it's all sorted out. I guess there's a caching of some sort.. Thanks!

Now I'm off to making sure everyone in the org is a contributor :-)