Automation for Transition issue not working

[Jess Williamson]

I want to automate issues transitioning status when certain fields are filled.

I get this error about no transition found for user and to edit the permissions, but cannot find how to do so for JPD.

[Valerie Knapp · Accepted solution]

Hi @Jess Williamson , thanks for your question.

Please can you also share an anonymised version of the Rule details tab? The error message is saying the Actor doesn't have enough permission, so you need validate that here -

Then, please check the permissions for the project to ensure the rule Actor, whether this is Automation for Jira or a user, has the transition issues permission.

Hope this helps but if not, please write back and either I or someone else will try to help you.

Cheers

[Jess Williamson]

Thanks Valerie, I changed the Actor to myself and now it works.

Cheers!

Jess

[Valerie Knapp]

Thanks @Jess Williamson , please consider accepting my answer so that it can help other users who might encounter the same issue.

Cheers!

[Nick Haller]

Hi @Jess Williamson ,

Based on that error, the A4J user may not have permission to perform this action on JPD ideas. If @Valerie Knapp suggestion below does not resolve the issue, feel free to open a ticket with JPD support and we'll look into it.