Insights not loading?

[Neville Booth]

Just started with JPD and it's great. However, Insights never load for me - it just sits on a loading animation forever. Using Edge on an HP laptop with Win 11. Am I missing something?

[Tanguy Crusson · Accepted solution]

Hi @Neville Booth , mmh, first time I see this. Let us investigate!

[Tanguy Crusson]

OK, we havent' been able to reproduce or find where your errors come from, outside of a few network error issues that should have been transient. 

Could you please open a support ticket? this way we can get access to your site and investigate.

In Jira Product discovery:

• left sidebar: "give feedback"
• choose "get help from the support team"

Paste: "Tanguy from the JPD team asked me to create a support ticket to investigate the issue I described here: https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Insights-not-loading/qaq-p/2403144" and submit it

[Neville Booth]

Thanks, will do.