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Is there a pre-requite to invite external people via email?

Antoni Abella Vendrell
Contributor
September 9, 2025

I'm trying to use the publish feature to invite a veryimportantcustomer2@gmail.com but I get a message to invite them to the JPD project. I don't think that's how it support to work. I'm not an Atlassian Admin, only a JPD Admin. So I cannot see/change all settings from JPD (e.g., I could not enable connections). Is there any admin settings that might need to be enabled to use this feature with external emails?

1 answer

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Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 10, 2025

Hi @Antoni Abella Vendrell can you please share a screen recording for what's happening to tcrusson@atlassian.com ? that's weird, it's not supposed to work like that, and I wasn't able to reproduce your problem

Antoni Abella Vendrell
Contributor
September 10, 2025

Will do

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