Why are Atlas Goals visible on JPD ideas to some users and not others?

[Stefan Pidzamecky]

We have been using JPD and using the "group by" functionality to group timeline view by Goals. This view looks great for me, no empty rows, and all JPD tickets where I would expect to see them (ie. under the appropriate Goal). My permissions on the project is Admin.

For two other users (Creators) looking at the exact same view, they have a very different view where ~40 items do not have goals associated with them. 

If I open the exact same JPD idea and look under Goals, I have a goal visible / attached, and they do not. 

I am not sure if this is a bug or permissions issue between Atlassian Home vs. JPD. Would appreciate any assistance on resolving this issue.

[Walter Buggenhout · Accepted solution]

Hi @Stefan Pidzamecky,

My first thought would be permissions. To use goals, users need access to Goals in product admin settings - similar as granting a product license to Jira (but without a license cost).

Hope this helps! 

[Jet]

Thanks Walter! 

@Stefan Pidzamecky can you please check in 'product access' settings if all users have permission to see goals?

Please confirm if this solves your issue.

Thank you!