The custom field i had put inside an automation rule is failing. Can you suggest what to do in this?

[Ajay Dev]

This is the error that is showing while checking the audit log.

[Bill Sheboy]

Hi @Ajay Dev 

The rule you show is trying to set the field with the Edit Work Item action using both the dropdown field list and a JSON expression.  Only one of those methods can be used at a time for a specific field within a single action.

Try removing the JSON expression and just using the dropdown selection.

If that does not work, do the opposite: remove the field from the dropdown and add the JSON expression.

Kind regards,
Bill

[Ajay Dev]

Still not working.

[Bill Sheboy]

@Ajay Dev -- Please post images of your updated complete rule, the Edit Work Item action, and the audit log details showing the rule execution.

Also, is your field visible on the edit work item view?

[lila]

You will need to share the actual rule you set up :) 

[IrisHollow]

yes.

[Ajay Dev]

[Christos Markoulatos]

Hey @IrisHollow welcome to the community

the syntax seems ok to me.

If the field is Multi-select or Checkbox, your JSON must be an array, e.g.:

{
"fields": {
"customfield_10256": [{ "value": "Delayed" }]
}
}

[Ajay Dev]

Yeah did everything, but when i checked the audit log, it says 'No actions Performed'.

[Ajay Dev]

Btw, chatgpt is saying the field should be global field, if its just the space field, then the automation fails. i don't know whether this is correct or not

[Christos Markoulatos]

what kind of field is it?

[Ajay Dev]

currently its a space field type and the field is a single select field.