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Unable to import a CSV file (Next Button is Greyed out)

Charles Wayne October 6, 2025

Hey, 

I am trying to import a CSV in to Jira Service Man. and once I map all the fields, I am unable to hit next.  The button is greyed out.  

Any suggestion? 

Screenshot 2025-10-06 181816.png

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Maria Rusnakova
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October 6, 2025

Hi @Charles Wayne

have you mapped Summary? It's required for uploads.

 

image.png

 

If yes, do you have only the system field Summary in your instance or have you created also custom field with the name Summary and mapped your data to this custom field? 

 

Charles Wayne October 7, 2025

Yep.  That was it!  I don't know how I didnt think of that!  Thanks 

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