We need a 1-1 session with JPD team to understand all the features of std and premium versions.

[Kritika Mohan]

We need a 1-1 session with JPD team to understand all the features of std and premium versions and how it compares for our use cases against ProdPad. We currently have both ProdPad and JPD and are looking to decide which one to keep and which one to get away with. And thus this ask.

We have been following up with JPD team since sep 16th but no luck and thus raising it here. We were informed that the Solution engineer is unavailable to give us the demo or answer our questions and thus the delay but it has been more than a month now. Our JPD trial expires by Nov 12th and we need to make a decision by then. Thanks

[Gary Spross · Accepted solution]

@Hermance NDounga or @Tanguy Crusson, could either of you provide direction for this potential customer?

[Denis Paul]

Hi @Kritika Mohan 
This is not how it works at Atlassian. You need to find a solution partner to provide you this kind of consulting or ask your specific questions here.

See https://partnerdirectory.atlassian.com/de for a partner in your area.

See https://www.atlassian.com/software/jira/product-discovery/pricing for differences in the plans. 

There is even a comparison on the ProdPad page (could be a bit biased though 😉): https://www.prodpad.com/jira-product-discovery-vs-prodpad/ 

[Kritika Mohan]

Hi Denis,

We have viewed the Prodpad page and also have had a demo of the product given to us by their CSM team. We had requested the same from Atlassian as well. We got an on-demand demo link which we attended and that answered most of our questions along with the existing JPD documentations. 

We also felt the Prodpad blog was biased and given the new enhancements that have been released in JPD in recent quarters, a number of comparisons mentioned in that blog may not be relevant today. 

As next step, before finalising on the decision, our Product leaders wish to have a meeting with Atlassian (CSM / SE -> whoever the customer facing upsell/cross-sell SPOC is) discuss on the comparison demo queries we have. 

One of the Enterprise Development Representative from Atlassian (JPD team) is in touch with us since Sept 16th but as I mentioned in my initial request it has been more than a month. Your customer support team asked me to raise it here to get the query re-directed to the relevant team to schedule this request.

[Denis Paul]

I'm just a JSM user like you and in no way affiliated with Atlassian, so it's not "my" customer supprt team. So I unfortunately cant't help on this level.

[Beata Kupiec]

@Kritika Mohan I'm working on it, stay tuned.