Where is permission scheme for JPD

[Mélanie Liguet]

Hi, 

I can't find permission scheme for JPD projects.

I have this message when i try to connect project with Slack

Can you guide me?

Regards

[Nick Haller · Accepted solution]

Hi @Mélanie Liguet ,

We've noticed other customers encounter this problem in the past and receive the same error, “App doesn’t have write access“ while integrating with Slack.

Please open a ticket with JPD support here:

https://support.atlassian.com/jira-product-discovery/

We should be able to assist with getting this resolved. Typically we'll have to reinstall the Slack app - which only takes a few moments, and no data is lost in the process / no workflows or automations will be disrupted.

[J_ Patrick Fulton]

Can this issue be resolved without a support ticket?

[Andrew Lee]

Hi. I'm experiencing the same issue on the free tier. Is the only way to resolve this issue through a paid support ticket?

[Nick Haller]

@Andrew Lee @J_ Patrick Fulton ,

Do you see this option in your JPD:

If yes - that should too open a ticket with JPD support.