tempo notification issue

[Abhisek]

I hope you are doing well. We are experiencing an issue with Tempo in our Jira instance. We submitted the timesheet on 24 January 2025, but the notification was only received on 30 January 2025. Additionally, our whole team is not getting the notification as expected.

Could you please look into this and help us resolve it?

Thank you for your assistance.

[Abhisek]

we need notification

[Miglena Hristova]

Hi Abhisek,

We’re aware of an issue causing delays in Tempo notifications, and our development team is actively investigating the root cause to resolve it as soon as possible.

We understand the inconvenience this may be causing and appreciate your patience.

I'm afraid, we do not have an ETA on when the fix will be placed, but if you’d like to stay updated on the progress, please feel free to submit a ticket through our portal: https://tempo-io.atlassian.net/servicedesk/customer/portal/6

Best wishes,
Miglena
Tempo Customer Service and Support

[Abhisek]

If you can explain how long this will take and everything will return to normal.