I am writing this article because I couldn't find a clear answer to this issue I had and thought it would help the community.
Scenario: Are you seeing multiple 'To Do', In-Progress', etc in your board columns? I mean like so many duplicates that makes no sense..
Reason 1: Multiple duplicate statuses created for company-managed projects. These are Global statuses. You can go to settings and statuses and see if there are duplicates and clean those. There are several videos that will help you clean these up. But if you are seeing way too many statuses, the most likely reason is below.
Reason 2: You have Team-Managed projects and your filter might not be narrow enough and is searching through Team-Managed projects also.
For example, your intention is to search for a label 'MOBILE' in project MOB or label 'BUSINESS' in projects BUS,XYZ and a few otherJira projects.
With best intentions, you write the below query
(project = ABC and labels = 'MOBILE') OR (project !=ABC and labels = 'BUSINESS')
All is good if your Jira instance had only Company-Managed projects with no duplicate statuses.
If you had Team-Managed projects, it also searches through team-managed projects for the above criteria. Even if it doesn't find matches in the TMPs, it will bring back all the statuses across the Team-Managed projects. TMPs do not share workflows or statuses. So you will see a whole bunch of statuses depending upon the number of those pesky TMPs are there in your instance.
So going back to the example, your filter will need to change to
(project = ABC and labels = 'MOBILE') OR (project in( BUS, XYZ,AAA, ETC) and labels = 'BUSINESS')
This will narrow the projects to search for and not search through Team-Managed projects. May not be very ideal is some scenarios. But the idea is you will need to somehow filter out the Team Managed Projects.
Currently Jira doesn't have a field/parameter to filter out only Company-Managed projects. So, need to be managed through proper JQL/extension JQLs.
Hope this is helpful.
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