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Easier status updates for work items

436 comments

Pierre de Welle
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October 9, 2025

The only next step where we can voice our concerns is to directly write to the CEO through: https://www.atlassian.com/company/contact/contact-ceos

 

Maybe if he receives overwhelming feedback from us about this issue, something will change (even though I highly doubt it)

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Rafa
Contributor
October 9, 2025

As Sagar Jaid said above, if there were any proper work to be done on this status and resolution fields, it should have been to make the field customizable just lke any other field, in the Project settings > work item layout settings, (or is it in the Screens settings...? after years of new features, this relic of ticket view/layout customization is still around).

This would have been the change that would have been welcomed and gotten them lots of kudos.

But atlassian being atlassian, they made the one change nobody needed or asked for (or can someone, anyone, point to a an actual feature request among the trillion of requests, where someone complained about the status on the sidebar, and hundreds or thousands of people upvoted it?)


Considering how their "research" and "user test" for the new navigation confused quantitative with qualitative data, I'm not sure how trustworthy is whatever test they did to definitely decide the Status had to move to the main column.

My guess: a few days ago I saw that the sidebar had a new feature to switch from showing the comments on the sidebar instead of the context fields. (That must have been some A/B test because I don't see the option anymore.) With that UI, the status of the ticket was not visible at all while in the "show comments in sidebar" mode. So I guess some genius then thought that moving the Status to below the summary was the change needed.


Last but not least.. the last few months they just keep talking about the new redesign being about consistency... and as of right now the Status button has moved to the middle column in Jira software but is still on the right column on Jira Service Management (both company-managed and team managed), so... great job?

Are the developers at atlassian so afraid of tackling the monster of technical debt that this platform must be, that they only find silly minor changes to focus on?

 

PS: any effort and energy spent in dealing with whatever atlassian breaks next should probably be spent in moving away from this platform, instead

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René Warsow
Contributor
October 9, 2025

Shortcut: d

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Michał Siemaszko
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October 9, 2025

Please. Bring back the status field to the sidebar. Changing the status after adding a comment requiresd unnecessary actions, which collectively take way more time then they used to. Bad decision, please bring the old position (or at least option to do so) back. Thank you.

Kristen Core October 9, 2025

UPDATE: I quit the page and went back to it and voting is back to active. This happened to me before. So if anyone is interested in voting https://jira.atlassian.com/browse/JRACLOUD-96247 and it shows it’s inactive, try backing out and relinking to the ticket or refresh your page.

ORIGINAL COMMENT: Is it just me or is the voting for the issue requesting they make the status button configurable now closed?  Every time I’ve looked at the ticket it had the option to remove my vote. Now it’s greyed out and inactive. 

Harald_Conradi
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October 9, 2025

The issue is less left vs right, but why is the status no longer persistent at the top. It used to stay locked above the pinned fields. Now when we scroll through lengthy issues, we have to scroll all the way back to the top to select a different status. 

That may seem like a small thing, but the inconvenience adds up. 

Just fix this to 'lock' the button at the top so it always shows.

Thanks

Phillip Jones
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October 9, 2025

I'm the Jira Admin for my organization and this change went down like a lead balloon. I have had so many angry Jira users. The stream of complaints on it is now daily. I have sent mail's added banners advising this was NOT requested by our Org and that we have no idea why Atlassian think it's a good idea to now make us scroll up to change the status on the ticket. This is probably the worst change I have seen from Atlassian in a long time and very disappointing especially on the back of the positive UI change earlier this year. What's worse is that you are not listening to the 90% of people who hate this change. The people in my organization who decide which applications we use are also unhappy that your able to change the UI we are using to fit a small number of your clients without consultation or consideration. Maybe ADO might be the way forward  :( 

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Haddon Fisher
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October 9, 2025

An except from the Mirriam-Webster dictionary, 2035 edition:

Atlassian (ətˈlæsiən)

1. verb - to create something useful, effective, or otherwise valuable and then destroy it through self-inflicted and entirely avoidable negligence, mismanagement and/or obstinacy.

2. noun - a company founded in the early 2000's around a suite of B2B work management tools; saw it's zenith in the late 2010's before spectacularly self-destructing in the mid-to-late 2020's.

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Jeremy Chadwick
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October 9, 2025

Edit: added my comments to https://jira.atlassian.com/browse/JRACLOUD-96247 instead.  Dave Meyer and Ahmud Auleear are going to get a rude awakening based on the C-suite contact escalations I see advocated for in that ticket.

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Justin Frenzel
Contributor
October 9, 2025

@Artur Balyan _ Immedis There is a Contact CEO form you can submit. Please do so.

https://www.atlassian.com/company/contact/contact-ceos

Chaun Holdsworth
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October 9, 2025

Status under the Tile is so hard to find and see.  Not to mention all the data that is relevant to status is in the detail sections.  This feature is more than frustrating it make is slower to find useful information.  You where rob by whomever did your UX research.  

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