Jira Image of the Day: Work Item Display Standards

[#1]

Concept Relates To

Application Type	Jira (Jira Work Management and Jira Software), Jira Service Management
Deployment Type	Jira Cloud

What is shown?

An example Jira work item with custom fields and tabs in Cloud.

Visit: Jira > browse/[ITEM-1234]

What can we learn?

While some field ordering and display settings are customizable, fields on Jira work items follow a standard and predictable pattern.

For example, in the screenshot:

1. Jira lets you define the order of some fields, but not all. For example, the Summary field is hard coded to display at the top left of the page, regardless of where you order it on a screen.
   
   

2. Multi-line fields appear in the main content section on the left or in a tab.
   
   

3. Fields with values are shown in a collapsible “Details” panel on the top right. This section generally contains context fields. These fields display secondary information that is used to sort, filter, or search for information. End users can customize this area by pinning the context fields they use most often to the top of the list.
   
   

4. Fields without values appear in a panel labeled “More fields” on the right sidebar. Sometimes you’ll see additional features in this area provided by integrations or third-party apps. 
   
   

5. Atlassian says that the first place users look when they open a work item is this area on the left, so you should put your most important fields there.
   
   

6. If your screen includes tabs, they will display in this area. Only Jira application admins can create tabs and determine tab field order.
   
   

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