カスタマイズした期限でアラートが飛ばない

[倉持 翔]

タスクが期限に近づく → メール リマインダーを送信するの自動化を有効化し、メールは飛んでいるが、カスタマイズした日程で送信されない

最初のJQL

duedate <= 9d AND statusCategory != done AND assignee != empty

次のJQL

duedate <= endOfDay({{numberOfDaysBeforeDueInclusion}}) AND statusCategory != done AND assignee = {{distinctAssignee}}

９日前に送信したいがされない現状なので設定値が合っているか教えて頂きたい

[Bill Sheboy]

Hi @倉持 翔 

The rule seems to be using a Create Variable action to set the value of {{numberOfDaysBeforeDueInclusion}}

Created Variables are text and not numbers, and so to use that variable in the JQL it must be converted into a number with the function asNumber: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#asNumber

And when comparing to the advanced branch variable, please try using the accountId for comparison if that variable is a user.

duedate <= endOfDay({{numberOfDaysBeforeDueInclusion.asNumber}})
 AND statusCategory != Done
 AND assignee = {{distinctAssignee.accountId}}

Kind regards,
Bill