1 user in the team can't see the configured board correctly

[Annie Kearns]

I have a Kanban board that is ordered by epics using swimlanes 

The team using the board can see the tickets ordered by epic as per the first screenshot below. 

However, 1 member of the team can't see the tickets ordered by epic and only sees the issues ordered by priority. (As per the second screenshot) 

This team member has the same permissions and groups assigned as a lot of other team members who can see the board ordered by epic/swimlane 

Any help appreciated! 

[Annie Kearns · Accepted solution]

Hi thanks so much for the answers! 

We figured out the user didn't have 'queries' selected on the 'group by' option on the board

Once we selected group by queries this resolved the issue and the user can now see the board ordered by epics 

Thanks for your help! 

[Shikha Verma]

@Annie Kearns Happy to hear that!
Can you please accept the answer so that it can help others as well? Thank you!

[Annie Kearns]

done :) 

[Shikha Verma]

Thank You!

[Shikha Verma]

Hi @Annie Kearns Welcome to the community!
As this is a public space, please hide the project name or any other important information to protect your privacy. 
- Ask the team member to ensure that the swimlane configuration is set to "Epics" on their view of the board. Click Board Settings > Swimlanes and verify that "Epics" is selected.
- Team member might have a personal filter or quick filter applied that overrides the board’s default settings. Have them clear any applied filters by selecting Clear all filters in the board’s filter options OR Review the Filter Query to ensure it includes all necessary issue types and statuses.
- Clear their browser cache and cookies. Try accessing Jira in an incognito window or a different browser.

Hope this will help!

[Dick]

Hi @Annie Kearns

In addition to the filter settings mentioned above, a user not seeing tickets can be a result of two things:

1. The user has no allotted permissions to see any tickets in the project (has no role associated with browse ticket permission). Check project settings - users and roles.
2. The user has no permission to use the filter to view the issues. Check board configuration - general - edit filter shares