3 Different questions

[Yael Geffen]

1. Is there a feature to create a ticket and set up a snooze or reminder? For example, I have a sub-task to pull data to check the impact of a new version release, but I want to check it in a month, and three months and six months from now. Is there a way to do it?

2. Is there a way to set up a hard deadline for specific tickets that I know have to be completed before a specific date or it will have strong implications?

3. Can I fill a numeric custom field with a value if it's empty? I want to do it in bulk action. For example, to retroactively set all empty value score fields with 0 for now. 

[Evgenii · Accepted solution]

Hi, @Yael Geffen 

For 1 and 3 questions - you can do this with built-in Jira Cloud Features.

1. Jira Automation. Create rule, that will check for specific issues, created 1(3,6) month earlier, than current day, and send escalation issues.

3. Bulk edit of issues

As for 2 questions - what do you mean by setting hard deadline? Can you describe usecase?

[Yael Geffen]

1. Can you share a guide on how to set this up?

2. Perhaps I can use the same option as listed in question 1, to create an escalation for a ticket that didn't receive any attention and it's due date is approaching. The example is something that came up from the tech team, like an updated needed to do in the system or with one of our providers, this has to happen before a certain date or it will become unspported.

3. Bulk edit doesn't help me, because I want to add a rule. Only if the field is empty, enter the number 0. I don't see this option on bulk changes.

[Evgenii]

Sure.

The main thing, you must look at - it's JQL query in trigger event.

1 & 2 are pretty similar:

3 sligtly differs.