4 day rule to change the state of ticket

[aravind1516]

Hi i would like to create a rule in which if ticket is created 4 days back we should an email to assignee of the ticket to change the status to in progress. Can this be achievable by using automation for jira.

[Alex Koxaras -Relational-]

Hi @aravind1516 

You could do something like this:

You can of course restrict your JQL to a specific project (which would be wise to do so)

[Bill Sheboy]

Hi @aravind1516 

Adding to Alex's answer: are you asking about 4 calendar days or 4 working days (e.g. Monday - Friday)?

Kind regards,
Bill