500 error while calling rest/api/latest/{issuekey}

[Георгий Брюханов]

Hi there. We have a Jira Software instance. Im trying to call rest api method(/rest/api/latest/{issueKey} based on https://ourjiralink.companyname.com
But I have an `500 Internal Server Error`

<title>Oops - an error has occurred</title>

I have an error id in response, I think, but I don't know, what should I do with this

<h1>Sorry, we had some technical problems during your last operation.</h1>
<p class="referral">Log&#39;s referral number:
<strong id="log-referral-id">********-****-****-****-************</strong>
</p>

What should I check first?
Im using basic auth, my credentials are right, used them in web login.

[Ramarao Gaggara {Appfire}]

Hi @Георгий Брюханов ,

Could you please let us know the exact API request that you did including the syntax that you used. And how you are doing the post. Is it through browser/postman/any restful client program etc..

It helps us to validate it further.

Thanks,

RamaRao

[Георгий Брюханов]

HI. Contacted to support from my company, and decision was just reset CAPTCHA, I have too much error while logging(with older credentials) with automated scripts, after my credentials have changed.

My bad.I'm so sorry

[Ramarao Gaggara {Appfire}]

Hi @Георгий Брюханов ,

If you feel like my answer helped you, kindly mark my answer as accepted.

Thanks,

RamaRao