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500 — internal server error

Aleksandr
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August 21, 2020

Testing Jira as possible migration from Trello. I run the import from Trello to Jira

  • error type: 500 —  internal error
  • journal id: d091654e-4277-4ac2-80dc-a93259dc9d37

On my Trello ~800 Boards

 

1 answer

1 vote
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 24, 2020

Hello @Aleksandr

Welcome to the Atlassian Community!

The 500 internal error you are facing is a known bug in the import client of Trello to Jira application that we're currently working to get fixed:

Trello Import to Jira throws 500 error 

Feel free to vote and watch the bug to increase its priority and also receive notifications about its fix implementation.

Although we don't have a workaround to make the client work at this moment, you can use other methods to migrate your cards to Jira, as JSON and CSV formats (This last one if you are using the Business Class plan). You can check more information on how to export your data from Trello in the documentation below:

Exporting data from Trello 

To import your data to Jira (JSON or CSV), refer to the documentation below. P.S: We also suggest exporting an issue from Jira in the format you want to import, so you can have a template of how you should structure your import file:

Importing data from JSON - Jira Cloud 

Importing data from CSV - Jira Cloud 

Let us know if you have any questions.

Alex Garcia October 18, 2021

Thanks for this email, this answer was just what I was looking for

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