503 service error

[Namrata Pawar]

Hi Team, 

I am currently getting the below screen shot errors, could you please assist with it?

[Dirk Ronsmans · Accepted solution]

HTTP 503 would be "Service Unavailable", so some part of the application is unavailable.

Your errors are talking about Tests so I'm guessing it is related to an app?

I suggest to either contact the app vendor (if you have a test management app installed) or Atlassian directly as you are on premium to verify your environment is still up and running correctly.

My guess would be the app but you never know for sure.

[Namrata Pawar]

Hi Dirk, 

Thanks for getting by soon, yes we have the Xray Test app installed. Could you suggest me a Xray forum or link where i can raise tickets for the issue?

[Dirk Ronsmans]

Sure, through the marketplace they list their support portal as: 

https://jira.xpand-it.com/servicedesk/customer/portal/2/user/login?destination=portal%2F2

Since Cloud apps are hosted with the vendor and you are getting a 503, that's my main guess.. If the rest of your instance still works fine my gut says the app :)

[Dongkie Mangubat]

MAngubatdongkie@gmail.com