504 Gateway Time-out when performing a Backup in Jira 8.1.0

[Michael Thompson]

Hello all,

I was going to try and test our Jira Cloud instance that we acquired at Atlassian Summit 2019 and encountered an unusual problem.

I was going to move the data from my test instance up into the Cloud instance, so I went to Administration > System and selected Backup system to create an XML backup. The process runs for about 90 seconds before it throws a 504 Gateway Time-out to the screen.

I ended up with a zip file just over 200 MB in size, but I'm not sure if it finished every phase of the backup. Below are the log entries in atlassian-jira.log.

Can anyone tell me (1) did it finish cleanly and (2) why am I getting a 504 error in the UI?

2019-07-29 14:04:43,507 http-nio-8443-exec-89 WARN mthompson 844x1639212x1 1x8hxxg xx.xx.xx.xx,xx.xx.xx.xx /secure/admin/XmlBackup.jspa [c.a.j.w.action.util.XmlBackup] The filename that will be used for exporting is: '/r01/atlassian/application-data/jira/export/jiraDev2.zip'
2019-07-29 14:07:26,467 http-nio-8443-exec-89 INFO mthompson 844x1639212x1 1x8hxxg xx.xx.xx.xx,xx.xx.xx.xx /secure/admin/XmlBackup.jspa [c.a.j.bc.dataimport.DefaultExportService] Data export completed in 162960ms. Wrote 11705101 entities to export in memory.
2019-07-29 14:07:26,468 http-nio-8443-exec-89 INFO mthompson 844x1639212x1 1x8hxxg xx.xx.xx.xx,xx.xx.xx.xx /secure/admin/XmlBackup.jspa [c.a.j.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup
2019-07-29 14:09:04,561 http-nio-8443-exec-89 INFO mthompson 844x1639212x1 1x8hxxg xx.xx.xx.xx,xx.xx.xx.xx /secure/admin/XmlBackup.jspa [c.a.j.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup

[Amith Mathur {Appfire} · Accepted solution]

Hi @Michael Thompson ,

As per the logs shared, it appears the backup has been completed. You can import this back up into the other instance. 

In genera, the 504 Gateway Time-out" error messages generally comes up as it is not able to reach the server. Also, there may be an proxy timeout.  You can check with your server administrators to recheck that everything is working without any issues.

Thanks,
Amith Mathur

[Michael Thompson]

Thank you for that confirmation Amith. There must be a timing threshold that is set a little too low.