A single 'customer' / 'reporter' is not receiving email notifications. Everyone else does

[Tomasz Bis]

A single 'customer' / 'reporter' is not receiving email notifications. Everyone else does

Hi Community

I know hot to check my person settings, make sure that relevant boxes are ticked.

Anyone knows how to check particular user's settings please?
The problem is that a single person reported that recently stopped receiving email notifications from Jira.

 She has checked the 'junk' folder and nothing's there.

Can someone advice pelase?
Many Thanks

Tomasz

[Trudy Claspill]

Hello @Tomasz Bis 

Have you asked the user to check their personal settings?

Is this user a licensed user of your Jira system, or a only a Customer for your Jira Service Management project?