Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

A user accidentally deleted a case, can it be recovered?

Tammie_Krick
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 7, 2019

A user accidentally deleted a JIRA case and got an email that it was deleted.  When I click on that link it says that the item cannot be accessed.  Is there a way to retrieve this case?

1 answer

2 votes
Joe Pitt
Community Champion
June 7, 2019

Not easily. 

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events