Ability to reply to jira emails to add comments

[vishal03kadam]

Hi All,

 
IN the past I’ve been able to reply to emails from Jira and have the contents of my email be automatically applied as a comment to the ticket.  That doesn’t seem to work with New Jira installation.  Can that be made to work?  

[Tarun Sapra]

Hello @vishal03kadam

What you require is easy to setup, you need to have an mail handler setup, details are here

https://confluence.atlassian.com/adminjiraserver077/creating-issues-and-comments-from-email-945533335.html

You will need to contact your Jira admin for this.

[EDV CIM]

Hi at all members,

we have a similar problem here. The "Reply on Email" works for all service desk agents but if somebody is just a normal user it doesn' work. Any suggestions?

[Alok Nimdeo]

What does the mail handler config look like ? I have tried many permutations but cannot get email reply to attach comment to Jira ticket.

[Muhammad Bilal]

Hi,

I have the same issue, please let me know if already know how to do this.

I am not getting email reply from gmail to attach on the same ticket of the jira in the comments .

[Nic Brough -Adaptavist-]

It sounds like your new installation does not have mail handlers set up correctly to process incoming mail.

See https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html as a starter (adjust for your Jira version, although it's not really changed between 7.0 and 7.11)