About setting up request management in software project

[Anamika]

Hi,

I understand forms on software project is a much requested feature. I came across this article recently and wanted to understand how I can enable this within my organisation. It says, its only rolled out for certain users. I wanted to know what the update here is and how long does it take for the admin to enable this?

https://support.atlassian.com/jira-software-cloud/docs/setting-up-request-management-for-your-software-project/

Use case: I manage change requests from business teams and I work closely with the tech team. So, I need backlog feature to prioritise the requests, I need sprint functionality as well. But what I also need is business teams to be able to submit their requests through forms/ requests and for it to automatically get created as a story in my backlog. 

[Anamika]

Hi Walter, Thank you :)

I think my post was confusing. 

I'm looking for implementing the 'request feature' within a software project and not service project. The link I posted refers to that.

I was curious to know if anyone has ever implemented it and wanted to understand how they did it. 

[Walter Buggenhout]

Hi @Anamika and welcome to the Community!

The post you refer to looks to me like an experiment to get you started with Jira Service Management without the need for any knowledge on how to set it up. You don't need that to get this up and running.

You can get to the same point by setting up Jira Service Management and creating a service project there, with a portal to capture requests from your customers. In common scenarios, you would have a support team addressing the requests they can handle, while they pass on change/feature requests and bugs to your team - this is usually automated (a bug issue is created in your Jira project with a link to the the support ticket that remains in the service desk as a communication gate to your requesting business user).

Hope this helps!