Active View - Tickets not clickable when filtered by person

[Cindy Beyer]

Our team has noted that when we have our active board filtered by a person that is not the assignee, the ticket number is no longer clickable. 

[Ste Wright]

Hi @Cindy Beyer 

Might need a little more information here:

• Is this Jira Cloud or Server/Data Center?
• What Project type is it?
• What Board type is it?
• Does it happen for all users, including unassigned?

Screenshots and steps to reproduce would be very beneficial here.

Ste

[Cindy Beyer]

I think we are on Jira Cloud and the issue happens on the active board for scrum view. It is repeatable for all users. 

Here is how to reproduce:

1. Configure board so that Swim Lanes are set to Stories
2. Story remains assigned to developer from To Do through Done but may have subtasks assigned to QA and Product Mgrs.
3. While viewing the active board, click on Avatar for QA team member
4. Try to click on the ID for the story and note that the ticket does not open.
5. Click again to remove the filter by QA team member. Now note that clicking the Story ID successfully opens the ticket.
6. Click on the Avatar of the developer who the main story is assigned to. Note that in this case clicking the Story ID also opens the ticket.

This has been a challenge for QA members who want to filter the active board to find tickets which have subtasks assigned to themselves. After playing around with it a little bit we found that using Quick Filters (e.g. "Only My Issues") instead resolves the issue.

We have one additional filtering challenge which is that if we make a quick filter for an epic or version, subtasks are hidden when the filter is applied.

[Cindy Beyer]

[Ste Wright]

Hi @Cindy Beyer 

Is that happening for all users and on all browsers?

I tested this on Google Chrome and the Story opens whether I'm using the Assignee filters or not.

If it's widespread within your company, I'd recommend contacting Atlassian directly for more support, via: https://support.atlassian.com/

Ste