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Active user but showing as FormerUser (Inactive)

Melissa_Liotta
Melissa_Liotta
Contributor
February 11, 2019

Has anyone else noticed this. 

I noticed it last week. 

We have several users now showing as former user...I have confirmed that this user does have an active account...Jira cloud - active_inactive user.GIF

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Meg Holbrook
Meg Holbrook
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February 11, 2019

Hi Melissa,

Not sure if this is relevant or not, but are you using SAML or made any changes to the users on the backend of the system that would cause them not to be syncing? 

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Melissa_Liotta
Melissa_Liotta
Contributor
February 12, 2019

No we are not using SAML.  It is single-sign on technology.  Our Jira accounts aren’t linked to anything.  It is a completely independent system.

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