Ad Hoc Workflows: only showing activity, not approval options

[Julia Wester]

Here is my workflow markup:

{workflow:name=IT Security Workflow}
    {description}
        IT Security Workflow
    {description}
    {workflowparameter:Security Team|type=group}
        it-security
    {workflowparameter}
    {state:Draft|submit=Ready for QA}
    {state}
    {state:Ready for QA|approved=Ready for SME|rejected=Draft}
        {approval:QA|user=@QA@}
    {state}
    {state:Ready for SME|approved=Ready for Final Review|rejected=Draft}
        {approval:SME|user=@SME@}
    {state}
    {state:Ready for Final Review|approved=Ready to Publish|rejected=Draft}
        {approval:Final Approver|user=@Final Approver@}
    {state}
    {state:Ready to Publish|approved=Published|rejected=Draft}
        {approval:Author|user=@Author@}
    {state}
    {state:Published|final=true|rejected=Draft|hideselection=true}
    {state}
    {trigger:pagecreated}
        {set-state:Draft}
        {add-restriction:type=View|group=@Security Team@}
    {trigger}
    {trigger:statechanged|state=Ready for QA}
        {set-metadata:Page Author}@user@{set-metadata}
        {send-email:user=@QA@,@Page Author@|subject=Page Submitted for QA}
        The @page@ has been submitted by [~@FAQ Author@] and is waiting for your QA approval.
        {send-email}
    {trigger}
    {trigger:statechanged|state=Ready for SME}
        {send-email:user=@SME@,@Page Author@|subject=Page Submitted for SME}
        The @page@ submitted by [~@FAQ Author@] has passed QA and is waiting for your SME approval.
        {send-email}
    {trigger}
    {trigger:statechanged|state=Ready for Final Review}
        {send-email:user=@Final Approver@,@Page Author@|subject=Ready for Final Review}
        The @page@ submitted by [~@FAQ Author@] has passed both QA and SME review and is waiting for your final approval.
        {send-email}
    {trigger}
    {trigger:statechanged|state=Ready to Publish}
        {send-email:user=@Page Author@|subject=Ready to Publish}
        The @page@ submitted by [~@FAQ Author@] has been through all approval steps and is now ready for you to publish.
        {send-email}
    {trigger}
    {trigger:statechanged|state=Published}
        {remove-restriction:type=View}
    {trigger}
    {trigger:pageupdated|state=Published}
        {set-state:Draft}
        {add-restriction:type=View|group=@Security Team@}
    {trigger}
{workflow}

* I created Test User 1-4 and they are correctly listed in the confluence group it-security.
* Test User 1 is the author of the document
* Test user 2-4 were listed in page properties as the QA, SME and Final Approver, respectively.

Test User 1 is able to submit the page and it shows as Ready for QA.

PROBLEM 1: when I log in as Test User 2, I only get the activity pane when I click on the workflows icon. The approval pane is not there at all. Usually there are two "tabs" to the workflows dialog "popup."

PROBLEM 2: I got an email for Test User 2 (and only Test User 2) on submit for QA, but it was not along the lines of the content of the email I provided in the workflow.

I am trying to conclude an evaluation that will prove that this can be used for our documentation compliance needs. But, I keep running into these roadblocks :(

[Miguel Reimer · Accepted solution]

Hi Julia,

Sorry to hear you are having problems, however since you also created a request with us for this issue, we will answer it there.

Thanks,
Miguel