Add Request type to slack notification

[Andrew Nada]

Hi, I would like to ensure that request type comes through on a slack message.

How can I do this?

[Daniel Eads]

Hi Andrew,

The default integration (which we recommend for bi-directional communication between Slack and Jira) currently doesn't include customization options for adding or removing fields like Request Type. This is documented as a suggestion here: API-95 

However, using Jira's automation rules, you can fully customize a Slack message - including adding custom fields like Request Type. Automation is built-in to Jira Cloud. Instructions for using Automation to send a message to Slack are detailed on this page.

The smart value you'll want to use in your message template for the Request Type is:

{{issue.Request Type.requestType.name}}

Other smart values are documented here, allowing you to fully customize the message sent to Slack.

Cheers,
Daniel

[Move Work Forward]

Hi @Andrew Nada ,

You need to specify which integration you use. If it is an Atlassian's one - you cannot customize the messages.

Cheers,

Leo