Add a new field in the Zendesk new ticket option

[Ariel Erlijman]

Hi, we have a connection with Zendesk where they can create issues from there. At the moment, someone in the past added Components as a field in the Zendesk new ticket window. I have no idea how to add a new required Jira field there. Is this something I have to change in jira or it's something I have to change in Zendesk?

thx 

ariel

[Patricia Francezi]

Hi @Ariel Erlijman 

If you are using the oficial add-on to connect zendesk and jira, so zendesk will follow the create screen and field configuration associated with screen scheme and field configuration. 

To learn more about it follow the docs bellow 

https://support.atlassian.com/jira-cloud-administration/docs/manage-screen-schemes/

https://support.atlassian.com/jira-cloud-administration/docs/specify-field-behavior/