Add comment if engineering does not update ticket

[Vineet]

Can we automatically add a comment if engineering(assignee) does not updated after x number of days

[Alexey Pavlenko _App Developer_]

Hi @Vineet ,

I assume you do this to track/remind your assignee/yourself about such tickets. If so, another way could be to create a filter for that and visualize it.

Best regards,
Alexey

[Julia Watson-Clarke]

Hi Vineet,

Yes, we have a rule performing a similar action.

JQL is:

Status in ("Responded", "Follow-Up", "To Be Scoped", "Scoped", "Awaiting Client Sign-Off") AND updated< -15d

Additional information:

Make sure you untick the "Prevent duplicates by only adding this comment once to a particular work item" box if you want further comments added by the rule.

Screen shots:

[Pasam Venkateshwarrao]

@Vineet 

Yes this can be possible through Automation

Automation Example

Trigger:
Scheduled

Select Every day or prefer time

Select: “Run JQL search”

Insert JQL:

assignee IS NOT EMPTY AND updated <= -7d

Condition - optional:
You can add a "Status is not Done" condition to avoid closed issues.

Action:
Add Comment

issue has not been updated from the last 5 days. Please check and take necessary action

Hope this helps

[Alexander Hohmann]

You can create an automation rule with a "planned" trigger set to daily intervals or less, that goes through all the eligible work items, checks for last update, and sets a comment if that lastupdate dates back more then a certain time.

[Hans Polder _Devoteam_]

Hi Vineet,

That should definitely be possible using Jira Automation. Have you tried creating something there yourself, already? If so, please share screenshots of the configured automation rule so we can help you further. If you don't have anything created, we can also try working on it together.

Best regards,

Hans