Add custom field to email content

[Bruno Casimir]

Hello,

I am using JIRA Service Desk Application v3.16.8 .  I am trying to add a custom field to the email content so that the field content is appeared in the email notification on creation of the ticket. 

I followed this link and took into consideration the HTML part :

https://developer.atlassian.com/server/jira/platform/adding-custom-fields-to-email/

I added the following codes in the files issuecreated.vm and customfield.vm using the right custom field ID:

issuecreated.vm :

#parse("templates/email/html/includes/fields/customfield.vm")

customfield.vm :

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_10402"))
#if($issue.getCustomFieldValue($customfield))
<tr>
<th>#text($customfield.name):</th>
<td class="has-icon">
$textutils.htmlEncode($issue.getCustomFieldValue($customfield), false)
</td>
</tr>
#end

The value of the field is not appeared in the email but instead the following line appears :

custom_field_name:  $textutils.htmlEncode($issue.getCustomFieldValue($customfield), false)

Can you please advise?

Best regards,

Bruno

[Boris Berenberg - Atlas Authority]

Not sure on the Velocity side of things, but we allow you to configure how email templates look, and what fields are included, using a WYSIWYG editor in Notification Assistant for Jira

[Bruno Casimir]

Hello Boris,

Thank you for or answer. The solution you propose implies installing a new feature on jira and purchasing a license right? Is this the only way to fix this issue! Can you please confirm?

Best regards,

Bruno.

[Boris Berenberg - Atlas Authority]

Hi Bruno,

I am not a velocity expert so there may be a solution here that I am not aware of. My company makes Notification Assistant for Jira and it allows for customization of email templates using an editor in the UI.

Thanks,
Boris