Add-on License questions

[Nidhi Sachin Jindal]

Hello,

So is this confirmed that Jira does not allow to buy less number of License for additional Add-on, which means if Jira Core is having 50 users than you have to buy same number of License for additional Jira Add-on example Jira Portfolio. Please suggests.

[Nic Brough -Adaptavist-]

No. 

Your add-on licence must be at the same level as, or higher than, the highest tier of application you have.  I

f you only have Core, then yes, it is a simple 1:1 - 50 Core users means you have to buy add-ons for 50 users. 

If you have Software and/or Service Desk, then you need the highest level.  For example, if you have 5 Service Desk Agents, 50 Core users and 100 Software, you have 155 users in total, but the highest tier is the 100 Software users, so your add-ons only have to be bought for 100 users.

[Shannon S]

Hello Nidhi,

For more details on what Nic is referring to, have a look at this article:

• Licensing add-ons: Can I purchase an add-on for only subset of my users?

We have two feature requests for this, one for Server and Cloud:

• JRASERVER-59932
• JRACLOUD-59932

Please feel free to vote and comment on the request that pertains to your instance. Including your usage case and feedback will help us greatly. 

Thank you, and have a pleasant rest of your week!

Regards,

Shannon