Adding child issues from a different JIRA project

[Sherwin Soriano]

When I am in the Epic ticket for JIRA Project A, I need to link a child issue which is in JIRA Project B

When I searching for the ticket, I cannot see the ticket number from JIRA project B.

Is this an existing issue or there is something we are missing out?

[Trudy Claspill · Accepted solution]

Hello @Sherwin Soriano 

Can you provide a screen image where you are trying to link the child issue from Project B as a child of an Epic in Project A?

Are either of these projects a Team Managed project? Get that information from the Type column on the View All Projects page under the Projects menu. Based on my experimentation it doesn't appear that Jira yet supports setting an Epic in a Company Managed project as the parent to a standard issue in a Team Managed project, nor setting an Epic in a Team Managed project as the parent of a standard issue in a Company Managed project, nor setting an Epic in one Team Managed project as the parent to a standard issue in another Team Managed project.

Typically when trying to make an existing issue a child of an existing Epic, you need to execute that action from the child issue, not from the Epic issue.

[Sherwin Soriano]

@Trudy Claspill Both projects are company managed projects

[Trudy Claspill]

Can you provide a screen image where you are trying to link the child issue from Project B as a child of an Epic in Project A?

Typically when trying to make an existing issue a child of an existing Epic, you need to execute that action from the child issue, not from the Epic issue. But your statement makes it sound like you are trying to add the existing child issue through the Epic screen.

[Sherwin Soriano]

Yes the direction I am trying to do is add the existing child issue through the epic screen from another JIRA project.

[Trudy Claspill]

Hello Sherwin,

I have confirmed that I have the same experience. I have also found a few other community posts that mention the same experience.

I have not yet found any mention of a change request on this topic. You could open a support case directly with Atlassian to ask about that.

The work around is to go to the Child issue and use the Add Parent option there to make it a child of the specified Epic.

[Sherwin Soriano]

@Trudy Claspill thank you for helping, I am not sure if I have the right work that they will understand this but can I link this thread in that support ticket?

[Trudy Claspill]

Absolutely you can include a link to this community question in your support ticket.

[Sherwin Soriano]

https://support.atlassian.com/requests/PCS-325353/

[Trudy Claspill]

Since we are a community of users of our own copies of the Jira products, not members of the Atlassian support team, we won't have access to your support request.