Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Adding customer support desk to Jira account

Eric Green September 21, 2020

Hi, my company currently uses Jira for project management (Kanban). However, we are interested in adding the Service Desk option for customer support. Can I get someone to contact me to discuss the cost associated with adding this feature/plug-in?

1 answer

1 accepted

1 vote
Answer accepted
Jason Galea
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 21, 2020

it all depends on how many people are going to work on the service desk project tickets. There are no costs for the amount of customers. 

Each jira user that will need to work on those tickets, will need an “agent” license. 

you can calculate the cost here: https://www.atlassian.com/software/jira/service-desk/pricing 

Eric Green September 21, 2020

HI Jason. Thanks for the repsonse. The link that you supplied does not seem to be working. Can you resend it?

Jason Galea
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 21, 2020
Eric Green September 21, 2020

Thanks!

Mohammed ALJuwsiaer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 28, 2021

GOOOD

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events