Admin error

[Payline]

Support has confirmed that I am the admin on our Jira account, but when I try to get to user management, I get a pop-up that shows that I need permission. I am trying to 1) confirm I am the admin again and 2) get past this error.

Any advice?

[Payline]

Thank you, Robert. How would I go about obtaining that/figuring out who has site admin now?

[Robert Wen_Cprime_]

You're going to have to talk with the person that initially set up the Jira Cloud.  They would have been set up as organization admin/site admin.

Good luck!

[Robert Wen_Cprime_]

Welcome, @Payline  to the Atlassian Community!

So, on cloud, there are several levels of administration:

Organization Admins: Responsible for the sites that a domain has

Site Admins: Responsible for a single site.  User and group management is here

Product Admin: Responsible for a product (in your case, Jira).  Here is control of the projects, issues, permissions, and the like.

To get past your error, you need Site Admin privileges.