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After I close or resolve an issue, how do I send a satisfaction survey to the customer?

Fahad Akhtar
Fahad Akhtar
Contributor
September 19, 2019

I create an issue for a project on JIRA. The issue type is problem. I fill in what is required. Does the satisfaction survey go the customer email that I put when I created the issue? 

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Tuncay Senturk
Tuncay Senturk
Community Champion
September 19, 2019

Hi @Fahad Akhtar 

Currently, satisfaction survey can only be sent after resolution is set.

If you want to send satisfaction survey in other statuses, please vote these issues for Jira Service Desk Cloud (I reckon you're using Jira Service Desk Cloud) 

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