After a ticket is closed and re-opened it stays either resolved , declined etc.

[Jerrod Van]

Any ideas why if we set a workflow to be able to re-open why the resolution stays . 

For example we have a workflow that can be declined , once its decline we can re-open the ticket but then the resolution stays at declined.. 

[Trudy Claspill · Accepted solution]

Hello @Jerrod Van 

You likely need to update the workflow transitions to the "not closed" statuses to include a Post Function to clear the Resolution field.

[Jerrod Van]

Which post function should i use? I dont see a clear the resolution field 

[Trudy Claspill]

Hello Jerrod,

Use the Update a Field post function, and select None as the value for the Resolution field.