After doing db refresh from jira on prem to jira aws, can not login using internal directory

[Wajiha]

We are moving to clouds(aws). Aws can only use internal directory to sign in. After doing a db refresh from jira dev on prem to jira dec aws, not able to login. 

[Fabio Racobaldo _Catworkx_]

Hi @Wajiha and welcome,

please could you provide us more information? Are you moving from data center to aws? Do you have AD integrated or your user is an internal jira user?

Fabio