After import to Cloud Jira , configuration of incoming mail server is missing

[Temur Bekurishvili]

Hi There

I exported Jira from one cloud account and imported into another one and after that , second Jira account Incoming Mail configuration is screwed.

POP Mail System  Host: localhost

Username: Null

While in old account

Host: mailstore

Username:   jira@XYZ.atlassian.net

I also can not update new account Incoming Mail system fields as I do not know password for system mailstore username.

Can you please point me ti right direction?

Thanks

Temur

[Gabriel Senna]

Hi Temur,

This is a known bug, that is reported in the below ticket.

https://jira.atlassian.com/browse/JRACLOUD-67655

In case you need to solve this issue, just let the Atlassian support knows, because they can perform the workaround.