After upgrading to JIRA 5.1 all attachments are giving 404 errors

[Gregory Hicks]

Hey all,

I just upgraded my Prod server to the new JIRA 5.1 from 4.1 and now no one can access attachments. This is a very urgent issue if anyone can shed some light.

Someone also mentioned that IE users get the https exception about a none secure site. I have not gotten that yet.

Not Found (404)

Attachment /30303/CTG TA TOPICS_8-3-12.docx was not found

Could not find what you were looking for. Maybe you should raise an issue.

[Nic Brough -Adaptavist- · Accepted solution]

Check your attachments settings - have you moved the attachment directory and forgotten to update the root of the attachments in Jira? Or the other way around?

It looks like the first to me - there should really be more of a path than just /30303/<filename>

[Gregory Hicks]

Thanks for the help

[Gregory Hicks]

Turns out that Jira wasn't pointing to the correct attachments folder. The new one that it created didn't have any of the data in there. I moved over the old attachments to the new folder which solved the problem.

[Nic Brough -Adaptavist-]

So I was right? Yay :-)

[Thomas Heidenreich]

Have you checked the permissions of the attachments folder - can the jira process acces it?