Agile Board - issue details view error

[info info]

Good morning,
we are experiencing the following problem today:

Clicking on the issues in agile board the following message appears in place of the Issue Detail View

Error

The delegated panel with the complete key ['com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'] must be an instance of WebPanelModuleDescriptor

I just followed the instructions at https://confluence.atlassian.com/jirakb/method-getsidebarhtml-java-lang-nosuchmethoderror-when-accessing-jira-agile-779159209.html?utm_medium=logScan&utm_source=STP

I disabled the "com.atlassian.jira.projects.ProjectCentricNavigation.Switch" key, but the problem remains and so I rehabilitated it

[info info · Accepted solution]

Thanks, the problem was due to draw.io add-on. I've uninstalled it and reloaded.
Now, the board seems to work correctly.
The ticket can be considered resolved

[Fazila Ashraf]

Good to know. If the answer helped you resolve the issue, you can choose to accept the answer :)

[info info]

i saw now an othe error in the same area (agile board):

-------------

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: TypeError: d.viewData is null
   • Resource: https://jira.dwnet.it/s/638bb0445e8492c9b7a64bb65ca73326-T/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/4d6aafaab2ffd964d09c96f3b21abc07/_/download/contextbatch/js/com.pyxis.greenhopper.jira:gh-rapid-inline-editable,-_super,-gh-rapid,-greenhopper-rapid-non-gadget,-atl.general,-jira.project.sidebar/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-UK&nps-acknowledged=true&nps-no...
   • Line: 914
   • Column: 778

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

Stack trace

• l/a.options.onDialogFinished@https://jira.dwnet.it/s/638bb0445e8492c9b7a64bb65ca73326-T/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/4d6aafaab2ffd964d09c96f3b21abc07/_/download/contextbatch/js/com.pyxis.greenhopper.jira:gh-rapid-inline-editable,-_super,-gh-rapid,-greenhopper-rapid-non-gadget,-atl.general,-jira.project.sidebar/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-UK&nps-acknowledged=true&nps-no...
• _handleSubmitResponse@https://jira.dwnet.it/s/2f7936a393ca2b74257dd8bf3097d327-CDN/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/c9ff87aeab48db591ad5b1ad5d7cb3b0/_/download/contextbatch/js/_super/batch.js?locale=en-UK:3503:3752
• _handleInitialDoneResponse@https://jira.dwnet.it/s/2f7936a393ca2b74257dd8bf3097d327-CDN/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/c9ff87aeab48db591ad5b1ad5d7cb3b0/_/download/contextbatch/js/_super/batch.js?locale=en-UK:3503:3510
• ajax/e.complete@https://jira.dwnet.it/s/2f7936a393ca2b74257dd8bf3097d327-CDN/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/c9ff87aeab48db591ad5b1ad5d7cb3b0/_/download/contextbatch/js/_super/batch.js?locale=en-UK:3334:5216
• i@https://jira.dwnet.it/s/2f7936a393ca2b74257dd8bf3097d327-CDN/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/c9ff87aeab48db591ad5b1ad5d7cb3b0/_/download/contextbatch/js/_super/batch.js?locale=en-UK:1210:2288
• j@https://jira.dwnet.it/s/2f7936a393ca2b74257dd8bf3097d327-CDN/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/c9ff87aeab48db591ad5b1ad5d7cb3b0/_/download/contextbatch/js/_super/batch.js?locale=en-UK:63:53
• fireWith@https://jira.dwnet.it/s/2f7936a393ca2b74257dd8bf3097d327-CDN/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/c9ff87aeab48db591ad5b1ad5d7cb3b0/_/download/contextbatch/js/_super/batch.js?locale=en-UK:64:361
• d@https://jira.dwnet.it/s/2f7936a393ca2b74257dd8bf3097d327-CDN/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/c9ff87aeab48db591ad5b1ad5d7cb3b0/_/download/contextbatch/js/_super/batch.js?locale=en-UK:189:419
• b@https://jira.dwnet.it/s/2f7936a393ca2b74257dd8bf3097d327-CDN/apj0yg/77001/0a8124ce5f26a3b87aa160e033132504/c9ff87aeab48db591ad5b1ad5d7cb3b0/_/download/contextbatch/js/_super/batch.js?locale=en-UK:201:149

[Fazila Ashraf]

These errors are surely caused by some plugins. 

For the error mentioned above refer to https://confluence.atlassian.com/jirakb/exception-typeerror-d-is-null-779657378.html , check whether the plugin 'issue types by jira' needs an update. 

And it is better to get to the Safe mode https://confluence.atlassian.com/upm/disabling-and-enabling-add-ons-273875716.html#Disablingandenablingadd-ons-Disablingorenablingalladd-ons(usingSafeMode)   in plugins and then enable each plugins one by one to see which one is causing the error.

[info info]

could it be useful to send you the log file?

[Fazila Ashraf]

By chance, do you have system JIRA Drag and Drop Attachment Plugin disabled?

[info info]

No, it's enable