All but 2 tickets in DONE disappeared

[Melanie van Kooten-Morton]

All but 2 tickets in our board have disappeared from DONE. No one archived or deleted anything and the filters are all turned off. 

Is there any way to find out what happened? Is there a log? An archive? We need this history!

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Melanie van Kooten-Morton 

Welcome to the community!

Check the Board configuration and see the option "Hide completed issues older than"

See a similar issue here: DONE issue are no more visible 

Hope this helps!

Best regards

Sam

[melanie_VK]

Hi Sam,

I can't seem to find that setting anywhere. Not even in the project settings or in the Personal or Jira settings where I looked through System, Products, Projects, Issues, Apps... I even looked at workflows. 

[Samuel Gatica _ServiceRocket_]

Hi @melanie_VK 

This can be disabled from the "Board Setting"

... -> Configure board -> General -> Hide completed issues older than. Set it to "Never mind, show all".

Best regards

Sam

[melanie_VK]

Hi Sam,

Thank you so much. I can not seem to get this view with my board.

Our development board (Software Project) has a similar setup but I don't get all the subitems on the left on our marketing board (Business Project) and also dont have the option to Configure the board. I think that's the trouble.

Any idea what I can do about that?

Melanie

[Samuel Gatica _ServiceRocket_]

Hi @melanie_VK 

Thank you for your patience. I have identified the issue. You are currently using a Team-Managed Project in Jira Cloud.

In a Team-Managed Project, issues marked as "Done" will be hidden from the board if they remain in that column for two weeks or more. Regrettably, this is a fixed setting and cannot be adjusted. To prevent this from occurring, you may need to consider migrating your project to a Company-Managed type instead.

Best regards

Sam

[Trudy Claspill]

Based on the screen provided by @melanie_VK 

...a Business type project is being used. It may be either Team Managed or Company Managed. Regardless, the option is not available for Business type projects. They are hard-coded to hide completed issues after 2 weeks.

[melanie_VK]

Wow, thanks so much for helping me figure this out. I felt like I was chasing unicorns yesterday. Wil follow the steps and migrate our tickets to a new project. Thanks.

[Jovin]

Hi @Melanie van Kooten-Morton 

By default done tickets get hidden from your board after a certain period of time. You can change this by going to the View settings for the board through the ... menu on top of the board to the right and choosing "Configure board".

On the general settings you'll see the option for when to hide:

[melanie_VK]

For some reason I can't find these  settings. I am administrator.

There is a "Project Settings" But it does not offer this particular option. 

"...More > Customize Cards" also doesn't

The dots above the card also don't. I am at a loss.