All issues+tasks in sprint are Done, but cannot close sprint (see update)

[ccperkins]

Update: I continued to play around with this, and found that if I picked up the parent task and ran its (1) children through bulk edit, transitioning through workflow (from done->done), it solved the issue.

This seem like a bug to me.

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I've looked at other similar questions, but the answers don't seem to apply.

I'm using "next gen" jira on atlassian.net.   I'm trying to close my third sprint.  Every story+task is in "Done" state.  When I click to close the sprint, there's a dialog saying:

"Sprint cannot be completed as there are incomplete subtasks on the following issues:",

It points to issue CUR-20, which indeed does have one subtask (CUR-22), but both CUR-20 and CUR-22 are marked Done.  I don't see a way around this.  I've set the status values on both tasks to in progress, and then back to Done - no joy.  I've tried the suggestions on similar questions, to no avail.  One of those points me to setting the Resolution - but in next gen, there doesn't seem to be a way to set a Resolution (or display one other than as a choice in the Advanced Search).   There's no "admin panel".  

[Angélica Luz]

Hello @ccperkins,

Thank you for reaching out to Atlassian Community!

On next-gen projects, there are three types of status: To-Do (Grey), In Progress (Blue) and Done (Green).

Only the first column will be To-Do and the last one Done. All other status added between those two will be In Progress. Also, only the Green status will add a resolution.

As you mentioned, there is no way to set a resolution manually. The only way is to move a ticket to the green status and the resolution will be automatically added.

Please, make sure that the Sub-Tasks were moved to a green status and the resolution was set. If it's not, move to a blue status and move back to the green one.

Regards,
Angélica