Allowing non-team members to have read-only view of on-call rotas

[Tim Mathas]

Hi there,

We use Jira On-Call and we love it (so easy to manage rotas!). We would like people outside our team to be able to view our rotas. Is there a way to enable read-only access to view rotas for people outside of the team. Our work around at the moment is to add people one at a time, but this isn't really scalable.

Cheers,

Tim

[Benjamin]

HI @Tim Mathas ,

This is probably the on-call that is integrated with ops-genie. These are the default roles and permissions.

https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/

If want something very specific to just seeing who's on-call, then you will need to look into creating a custom role which can be found in the documentation.

[Tim Mathas]

Thanks Benjamin.

I don't see any reference to Ops Genie (though perhaps that is the ops in the url). Redacted screenshot below. Are we talking about the same thing?

[Tim Mathas]

After some better googling it looks like this has been captured already: [JSDCLOUD-11413] On-call schedule should be displayed to users that are not members of the associated Opsgenie team - Create and track feature requests for Atlassian products.

[Benjamin]

Thanks for sharing. Looks like the only work around is using JSW projects. Hopefully, that is a possibility for you and your team.