Alternative to using Watch Options?

[Chris Green]

Our company's process for product feature requests is that end users/managers from our business units use a form to submit feature requests/enhancements and then those issues create a Jira ticket in the backlog. Currently, we add the end user/managers as a 'Watcher' on the ticket so they have transparency into the lifecycle of the request.

However, this requires the end user/manager to have a Jira license, which we'd like to not do if there was another way to allow our end users/managers have a visual into these lifecycles. 

Does anyone else have a similar product feature request process and do something else to allow end user/manager visual or are there any add-on products for Atlassian that might allow us to do this? 

[Bill Sheboy · Accepted solution]

Hi @Chris Green 

If you stored the email addresses of the interested parties (who are not Jira users) in a custom field, you could use the automation for Jira features to send them emails with updates.

Please look here for information and examples of automation if you want to consider that:

• https://www.atlassian.com/software/jira/guides/expand-jira/automation
• https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453
• https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465

Kind regards,
Bill

[Chris Green]

Thanks Bill....I'll take a look at this as an option.

[Dirk Ronsmans]

Hey @Chris Green ,

How deep would you like the manager/end user to have view on the ticket?

Might this be something that is solvable through reportering? You could link EazyBI or a report using PowerBI/any other reporting tool to give them insights.

If they really require access to all the details that won't be enough of course but it depends on the full scenario.

[Suvradip Paul]

Hi @Chris Green ,

Thanks for posting and explaining the scenario.

Just a suggestion, could you please follow create any rule using Jira Automation to sort this out?